So Much for “The Customer is Always Right…”

It is the worst customer service that I have ever experienced.

Yesterday, I purchased an item from this place right over the border in California. I got it home and found that it did not work.

So today, I took it back and asked if I could get a refund. The young woman behind the counter politely told me ‘no’ even though I still had the receipt.

So, I asked if I could get it replaced. Again, the answer was ‘no.’

Then I asked to talk to a manager. I explained to the guy that I had just bought the item, got it home, and found it did not work.

The manager smiled at me and said, “You are out of luck.”

“So, no refund? No replacement?” I asked.

“Nope,” he said, shaking his head.

I left upset, vowing not to buy another lottery ticket from that place ever again.